Our goal is to guarantee the best quality of life until the end.
Admission requirements are the following:
We guarantee the presence three times a week of a nurse care manager of the House, at the Arcispedale S. Maria Nuova of Reggio Emilia next to the Single Access Point of the AUSL.
Monday – Wednesday – Friday 8.30 / 13.30.
This service facilitates the contact between patients / family and hospice before the actual entrance and, therefore, a gradual approach to our reality. When waiting times are prolonged, then there is the possibility of starting to offer an informative and emotional support, useful to lay some groundwork for the subsequent taking into care and therapeutic alliance.
The service continuity service answers the numbers 0522/295275 – 338/8876582.
Patients can be included in the list by:
Once patients are considered eligible, they enter a waiting list according to these fundamental factors:
Admission to Hospice is not permanent, but temporary. A 25-30 percentage of patients are discharged in stabilized conditions.
If a patient returns home, he/she can be accepted again with facilitated procedure and in compliance with the waiting list rules.
At the end of their stay, patients are kindly requested to anonymously fill in an appreciation questionnaire about the service. The questionnaire is to be posted into a box located in the entrance hall. Copies of certificates and medical records may be requested from our offices according to the appropriate procedure.
The Hospice is open, for family visits, from 7:00 am to 08:00 pm.
The offices of the Administration are open from Monday to Friday from 8.30am to 12.30pm and from 2.30pm to 05:00pm. On Saturday from 09:00am to 12:00pm.
Welcoming and multidisciplinary assistance
Patients can be helped by a family member night and day as there is a sofa-bed in every room . Patients can take items they like in order to be comfortable in their rooms. Small pets are allowed after permission from the manager. DVD reader and headphones for TV or music are available on request. The family can buy meal vouchers from the reception.
Free assistance to patients includes:
At the end of the hospitalization, it is kindly requested to fill in the service evaluation questionnaire, anonymously.
The questionnaire will be deposited in the appropriate box located in the entrance hall.
At the offices of the Administration, you will be able to request hospitalization certificates and a copy of the clinical-health record according to the specific procedure.
The Service is accredited by the Health Agency of Emilia Romagna (Det.ne n. 19278 del 20.11.2018).
The continuous improvement in the quality of our service is guaranteed not only by the high professional standards of the operators, but also by a thorough development of the internal Quality System, according to regional indications.
The main objective of the team’s work is the achievement of the best quality of life, as allowed by the disease. For this purpose the team periodically meets to evaluate the achievement of this goal. Furthermore, patients are encouraged to fill in a questionnaire evaluating the perceived quality of life (POS – Palliative Care Outcome Scale).
Comfort and personalized care for patients and families
Particular attention is paid to some key moments:
On reception and within 48 hours after arrival the patient is informed about the running of the House and as much information as possible is collected to draw a personal care plan. A week since admission and approximately twenty days later there will be a meeting with members of the family and the multidisciplinary team of the House (including the doctor in charge of treatment, nurse and psychologist) for an overall evaluation of care problems (each operator is in any case bound to listen and counsel patient and family).
On discharge all services of the local network are activated in order to ensure care continuity. A care continuity report with the most relevant clinical issues is drawn up for the medical general practitioner and/or the home nursing service. If faced with a mourning process, the family can ask the team of psychologists for individual meetings as a support.